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FAQs

WHAT ARE YOUR SHIPPING RATES AND ESTIMATED TIME FRAMES?

 

USA ORDERS

  • Standard Shipping on orders over $75 (1-5 business days*): FREE
  • Standard Shipping on orders below $75 (1-5 business days*): $7.00
  • Expedited  Shipping (1-3 days*): $14.00

* Estimates on timeframe. We cannot guarantee the service of shipping carriers, but can estimate the time of shipment from day of being picked up from us.

 

INTERNATIONAL ORDERS

CANADA, UK and EUROPE

  • Standard, non-tracked shipping: $14.00
  • Tracked Shipping: $20.00 (Packages must be signed for)

REST OF WORLD

  • Price is based on carrier rates and will be calculated upon checkout.

 

WHEN WILL ORDERS BE PROCESSED?

Orders are processed the same day, if placed before noon EST on that day. If an order is placed later than noon EST, then it will be fulfilled the following day.

Orders are only processed on weekdays and not on a holiday.

If their is a backordered item, the shipment will not go out until all items are able to be fulfilled, unless otherwise stated by the customer.

 

WHAT ABOUT APO's?

We do ship to APOs, but it generally take 20-45 days for shipment.

 

WHAT ABOUT DUTY FEES?

Customers are responsible for all VAT & Duty Fees acquired from shipment.

 

HOW LONG WILL SHIPPING TAKE?

  • USA & CANADA: 1-5 business days* (Depending on state or providence)
  • UK: 3-7 business days* (Depending on country)
  • EU: 3-9 business days* (Depending on country)

Some countries can take 5-30 days, depending on the countries customs. 

* We cannot guarantee shipping times.

WHY CAN YOU NOT GUARANTEE SHIPPING TIMES?

We cannot guarantee anything that is not directly under our control. We simply place our faith in our terrific shipping providers, but cannot guarantee their performance.

 

CAN I RETURN PRODUCTS?

We have a 100% money back guarantee, if you are ever unsatisfied with our products. Contact us at info@toughanddappergrooming.com and we will take care of you!